FAQ
Q1. What products does Agacapital offer?
A: Agacapital offers a selection of handbags, wallets, bucket bags, clutches, card holders, and other fashion accessories designed for everyday use and various occasions.
Q2. Does Agacapital have a physical store?
A: No. Agacapital is an online-only store. We do not operate a physical retail location.
Q3. Where do you ship?
Answer:
Currently, we ship exclusively within the United States.
Q4. How long does it take to process an order?
Answer:
Orders are typically processed within 2–4 business days after payment has been successfully received and verified.
Q5. How long does shipping take?
Answer:
After your order has been shipped, delivery generally takes 5–7 business days, depending on your location and the shipping carrier.
Q6. What is the estimated delivery time?
Answer:
The estimated total delivery time is 7–11 business days, including processing and shipping.
Q7. How much does shipping cost?
Answer:
We charge a flat shipping fee of $40.00 USD on all orders unless otherwise stated during checkout.
Q8. Can I track my order?
Answer:
Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
Q9. Can I change or cancel my order?
Answer:
If your order has not yet been processed or shipped, please contact us as soon as possible. While we will do our best to accommodate your request, changes or cancellations cannot be guaranteed once processing has begun.
Q10. What payment methods do you accept?
Answer:
We accept major credit and debit cards, along with secure payment methods that may be available during checkout, such as Apple Pay, Google Pay, Shop Pay, and PayPal (when available).
Q11. What currency do you accept?
Answer:
All orders are processed in United States Dollars (USD).
Q12. Can I return an item?
Answer:
Yes. Eligible items may be returned within 35 days of delivery, provided they meet the conditions outlined in our Returns & Refund Policy.
Q13. Who pays for return shipping?
Answer:
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.
Q14. When will I receive my refund?
Answer:
Approved refunds are issued to the original payment method. Please allow up to 14 business days after the refund has been processed for the funds to appear in your account.
Q15. Do you offer exchanges?
Answer:
Yes. We offer exchanges for eligible items, subject to product availability.
Q16. What should I do if I receive a damaged or incorrect item?
Answer:
Please contact us as soon as possible after receiving your order. Include your order number and, if possible, photos of the item so we can assist you promptly.
Q17. How can I contact customer support?
Answer:
You can contact us by:
Email: contact@agacapital.store
Phone: +1 (631) 676-6400
Our customer support is available Monday through Friday from 09:00 AM to 05:00 PM (GMT-05:00).
Q18. What is your business address?
Answer:
Our business and mailing address is:
22 Kingdom Ct
Lake Ronkonkoma, NY 11779
United States
Q19. Do you offer international shipping?
Answer:
At this time, we only ship within the United States.
Q20. How do I know if my order was successful?
Answer:
Once your payment has been successfully processed, you will receive an order confirmation email with your purchase details.
Q21. What happens if my payment is declined?
Answer:
Please verify your payment information and try again. If the issue continues, contact your bank or payment provider for assistance.
Q22. Are taxes included in the product price?
Answer:
Applicable taxes, where required, are calculated during checkout based on your shipping address.
Q23. What if my package is delayed?
Answer:
Delivery times are estimates and may occasionally be affected by weather, holidays, or carrier delays. If your order has not arrived within the expected timeframe, please contact our customer support team for assistance.
Q24. How can I start a return?
Answer:
To request a return, contact our customer support team within 35 days of receiving your order. Once your request is reviewed and approved, we will provide return instructions.
Q25. Is my payment information secure?
Answer:
Yes. Payments are processed through secure payment providers that use industry-standard encryption to help protect your payment information. Agacapital does not store your complete payment card details.